A few bugs have been reported - some generic and others, not so much. The cause of these bugs are pretty wide spread (custom ROMs, mobile networks etc) and it is extremely difficult for us to debug and fix these problems if we cannot replicate them in house.
If you face such a problem, please help us by installing a 'debug' version of WaveSecure on your phone which logs activites on your phone. It will be much easier for us to fix issues if we have the log file.
To install the debug build:
1. Go to Settings -> Applications. Check "Unknown sources"
2. Go to Settings -> Applications -> Manage Applications. Uninstall WaveSecure Beta currently installed
3. Make sure that there's an SD Card in the phone
4. Download the debug app from here: http://www.wavesecure.com/installations/ws-debug.apk
5. Install the application and then launch it
At this point, follow the steps you did to replicate the problem you were facing.
At this point, follow the steps you did to replicate the problem you were facing.
Once the problem(s) are replicated, the next step is to extract the log file. To do so (on a Windows computer):
1. Connect your phone to the computer
2. When the USB connected notification comes up on your phone, pull down the notification bar
3. Click on the USB connected notification
4. Click on Mount to mount your SD Card so that files can be copied from it. After this your SD Card will appear as a drive on your computer
5. The logfile (WaveSecure.log) is on the root folder of your SD Card
Email the log file to android at tencube dot com along with the following information:
1. Nature and details of the problem
2. Steps to reproduce
3. Phone model
4. Custom ROM name and version, if applicable
5. Country and mobile network
We'll follow up from there and email you back about the status of your bug report. We really appreciate the help - we will reply to every such email you send us, along with status updates. Thanks very much!
Note: Once you extract the log file, you can continue using the debug version of WaveSecure or uninstall the debug version and download the installer from Market. The drawback of the debug version is that the log file will continue to take up space on your SD card.
Head over to our official feedback channel http://feedback.wavesecure.com for new feature suggestions/bug reports. This will help us track issues and respond appropriately.
May the Phone be With You!
