Controlling your phone remotely

WaveSecure lets you manage your phone remotely either via our secure site or from a mobile phone using text messages. Most people are familiar with the web approach so here’s how you can do so with any cell phone.

You can lock, locate your phone and wipe mobile data off your device simply by sending a SMS to the current phone number used in your misplaced mobile. The table below sums up the available commands and works for WaveSecure Android, Symbian and Windows Mobile.

Command	Instruction
Lock	To lock your phone, send “Secure lock ”. Eg. “Secure lock 123456”
Customize lock screen	To change your lock screen message, send “Secure lock ”. Eg. “Secure lock 123456 Please contact 911 to return”.
Sound alarm	To lock your phone, send “Secure lock alarm ” or with a custom message “Secure lock alarm ”. Eg. “Secure lock alarm 123456”
Locate	Send “Secure locate ” for a SMS with a link to track the current location of the phone. Eg. “Secure locate 123456”
Wipe	To erase the phone’s data, send “Secure wipe ”. Eg. “Secure wipe 123456”

SMS Command PIN for Android users

When sending SMS commands, the text message cannot be encrypted and will be in plan text. Hence, there is a possibility for your WaveSecure PIN to be compromised. On Symbian and Windows Mobile platforms, WaveSecure will be able to intercept such commands so it will not be an issue.

Android platform lacks this functionality. To circumvent this problem and to protect your WaveSecure PIN, WaveSecure now lets you specify an additional SMS Command PIN. Access the option from Menu, Settings in the WaveSecure app.

The SMS command PIN only works for lock, locate and wipe. Hence, even when the thief got to know your SMS Command PIN, he will not be able to unlock the phone. Additionally, WaveSecure’s lock screen only accepts the WaveSecure PIN, not the SMS Command PIN. This way, even if the thief gains access to your SMS Command PIN, there is no way for him to unlock WaveSecure.

Help us debug problems with WaveSecure on Android!

WaveSecure on Android is currently in Beta and we've gotten a lot of great feedback. We're continuously working to improve WaveSecure and some of our users have been very helpful.

A few bugs have been reported - some generic and others, not so much. The cause of these bugs are pretty wide spread (custom ROMs, mobile networks etc) and it is extremely difficult for us to debug and fix these problems if we cannot replicate them in house.

If you face such a problem, please help us by installing a 'debug' version of WaveSecure on your phone which logs activites on your phone. It will be much easier for us to fix issues if we have the log file.

To install the debug build:

1. Go to Settings -> Applications. Check "Unknown sources"

2. Go to Settings -> Applications -> Manage Applications. Uninstall WaveSecure Beta currently installed

3. Make sure that there's an SD Card in the phone

4. Download the debug app from here: http://www.wavesecure.com/installations/ws-debug.apk

5. Install the application and then launch it

At this point, follow the steps you did to replicate the problem you were facing.

Once the problem(s) are replicated, the next step is to extract the log file. To do so (on a Windows computer):

1. Connect your phone to the computer

2. When the USB connected notification comes up on your phone, pull down the notification bar

3. Click on the USB connected notification

4. Click on Mount to mount your SD Card so that files can be copied from it. After this your SD Card will appear as a drive on your computer

5. The logfile (WaveSecure.log) is on the root folder of your SD Card

Email the log file to android at tencube dot com along with the following information:

1. Nature and details of the problem
2. Steps to reproduce
3. Phone model
4. Custom ROM name and version, if applicable
5. Country and mobile network


We'll follow up from there and email you back about the status of your bug report. We really appreciate the help - we will reply to every such email you send us, along with status updates. Thanks very much!

Note: Once you extract the log file, you can continue using the debug version of WaveSecure or uninstall the debug version and download the installer from Market. The drawback of the debug version is that the log file will continue to take up space on your SD card.

Head over to our official feedback channel http://feedback.wavesecure.com for new feature suggestions/bug reports. This will help us track issues and respond appropriately.

May the Phone be With You!