Wednesday, October 14, 2009

Part 2 of 3: How you can use WaveSecure to get back your lost phone: The five stages of grief

The TV show, Frasier (one of my favourites) offers some basic psychology education, especially the 5 stages of grief - Denial, Anger, Bargaining, Depression, and Acceptance.

Losing a phone can be traumatic for most people and the 5 stages of grief play an important part.

Denial

Usually happens between 0 - 30 minutes of realizing that you have lost your phone.

"No, no. I am not as careless as my friend XYZ. This can't be happening to me"

Pockets and purses are emptied furiously in search of the phone. A 2nd phone is procured through a friend/friendly person nearby. You call your phone incessantly, hoping that some kind soul will pick up and then you can beg/plead/threaten and maybe offer a reward for the return of your phone.


Anger

30 - 45 minutes

"How could I be so stupid to leave it in a cab?"

Much swearing ensues, punches are thrown to the wall. 5 (4?) bruised knuckles are acquired. Usually happens when your phone stops ringing and you can't reach it any more.


Bargaining

45 - 60 minutes

"If I get another phone, I will definitely do something to protect it. But please, I hope I can get back my phone this time around"

Praying begins, bruised knuckles et al. This is the crazy damn-I-wish-I-had-done-something phase, coupled with frantically calling people you know to find out how you could possibly get back your phone. We silently hope for one of our friends to be a Knight in Shining Armour and come up with a brilliant idea, but unfortunately it doesn't happen.


Depression

1 - 24 hours

"Gah, what's the point of trying to call my phone over and over again. I'm never going to get it back"

Sorrows are drowned. By this time, you realize that your phone is probably gone for good and you will never get it back. Funeral for your phone was considered and widely debated before being rejected.

On that note: this picture was part of our very first marketing brochure (back in 2006).
Acceptance

1 - 7 days

"Ok, I need to get a new phone"

300 contacts unremembered. Intense financial calculations on how you can afford a new phone. Spreadsheets are whipped out, financial models are made. You live without a phone for a bit and you wonder how you ever survived in ye olde days before you had a mobile phone.


However, fear not - if you have WaveSecure on your phone, you won't have to go through this. Which is why we say: May the Phone be With You!


Next up, Part 3 of How you can WaveSecure to get back your phone: Retribution
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